Contact

Talk to a person

Email support@grimora-ofc.com. A person answers within one business day — faster in October, because we know exactly what month it is.

What to include

• Your order number, if it is about an order
• A photo, if something arrived damaged — it skips a whole day of back-and-forth
• Your ZIP code, if it is about a delivery estimate

Before your order ships

Need to change the address, add to the order or cancel it? Email us as soon as possible — we can usually adjust anything while it is still in the warehouse, and almost nothing after the label is printed.

Setup help

Stuck anchoring something in hard ground, or fighting with a fog machine that will not stay low? Write us. Half the team runs home haunts and answers setup questions for fun.