Where is it?
Open the shipping confirmation email and tap the tracking link — it lands on the live timeline for that package. Lost the email? Write to support@grimora-ofc.com with your order number and we send the link back the same business day.
What the tracking shows
Every scan from the moment the label is printed: leaving the warehouse, the carrier handoff, the transit legs, out for delivery and delivered. Movement can take up to 48 hours to appear after the label is created — that gap is normal and does not mean the package is lost.
If something looks wrong
Tracking quiet for more than 3 business days, or a delivery scan for a package you never got? Email support@grimora-ofc.com with the order number. We open the carrier claim ourselves — you do not deal with the carrier.